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Charlene Li on Social technology and Open Leadership: Part 2

December 14, 2010 18 Comments

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Building on Part 1 of my interview with Charlene Li (author of Groundswell and Open Leadership), here is Part Two in which we discuss the persistent issue of how you convince CEOs to use social media and what they can expect from doing it.

SM: How do you answer people that just want to see the profits that social media will bring?

CL:  I can show you how these things can deepen the relationship and improve satisfaction. Maybe not directly to a sale, but I would argue that 80% of what a company does day to day doesn’t lead directly to a sale, but yet you continue to do it because you know it adds value. When you shake hands with a customer face to face it adds value. You can’t quantify how much more value it is, but there is value to it. It’s the same thing here. It’s a virtual relationship you can form in a very competitive marketplace where your competition may or may not be there. Every case study in Open Leadership has value associated with it. Those companies saw value.  Sometimes they could quantify it in very clear dollars and cents, and sometimes it was a little fuzzier, but there was always value.

SM:  So how do get executives to take that leap of faith?

CL:  Executives understand the value of a handshake, but they have never experienced the value of a virtual handshake. Until you experience it, how can you even begin to translate that value back to your shareholders? You can’t. It’s like trying to explain what a really good TV ad does to somebody. You can’t explain it, you show it to them so they can experience the same emotion. Very few people approve ads based on the ROI of that ad. This is all about you being seasoned and understanding how all these things add value and that there is no substitute to seeing and experiencing for yourself.

SM: How do you convince an executive as to why they need to be authentic?

CL: The authentic part is a necessity now because if you go out there and are inauthentic, the question becomes, do you go out there at all? The question becomes how do I go out there in an authentic way that will actually add value to me and the organization? The struggle is not necessarily whether or not you should be authentic at all, but how authentic you should be. In the age of Wikileaks I would point out that the biggest fear that companies have is that their customers might say something bad or that their employees can’t be trusted to be responsible out there. But every single one of your employees can say something bad about you already. Nothing is stopping them from going onto Facebook or LinkedIn or Twitter and saying something bad about the company.

SM: Does open leadership mean they now need to align who they say they are and what they do?

CL:  Yes it does. I would say it’s not so much open leadership as it is the environment. Whether they choose to open up and be authentic or not, the marketplace and environment will expose the inconsistencies between what they say and what they do. Anytime there is that inconsistency they will be called on it because the customers will see it, the trust won’t be there, and the brand promise isn’t actually fulfilled and that erodes value. So they will call you on it or they won’t buy from you. Either way it’s bad for the company. The open leadership part comes when you acknowledge there is a discrepancy and you decide to do something about it. Authenticity is not something you are, it is something that is perceived.  You can be as authentic as you think you are, but if it isn’t perceived as being authentic that is where the gap forms.

SM: How do you rationalize good brands that do bad or bad brands that do good? Is the issue of accountability black and white?

CL: I think of it in the same way that nobody is perfect, nor is anybody completely evil. What you see now, which is very gratifying to me as somebody coming out of marketing communications, are companies seeing CSR not as a PR thing but as something that is imbued throughout the entire organization. They’re truly living that. Some people just use it as window dressing, but at the same time, at least they’re trying.

SM: Could you characterize this corporate leader of the future?

CL: I would say that the toughest thing a leader has to do isn’t to set the direction, but to convince people to follow them in that direction. And the only way to do that is to repeat that direction over and over again until people are absolutely sick of you. I do believe the way that a leader will have to do this in the future is to use these new tools, these new communication channels to establish new types of relationships. It is something they will have to master. This is not just a CEO, this is every leader who is going to have to develop relationships through these channels.

SM: And to non-believer of social technology, what would you say?

CL: Go for it. Stay in the old way of doing things. Let your competition come in and close those relationships. You can choose not to engage. That’s your prerogative. I’m not going to force you into it if you’re going to be miserable. But if you are going to be an effective leader and the people who you are expecting to follow you want to engage in this way, are you going to force them to work and communicate in a way they don’t prefer? If that’s the case, a customer will go to somebody else who will talk to them the way they want. It’s a mindset that’s going to change. If you’re from this generation but have never had to do this in the past, it is really hard to open yourself in this way. But we have to get used to new things all the time, and this is no different than using email or even caller ID as a new way of doing things. I think the most dangerous thing you can do is to sit, worry and do nothing.

Thanks so much to Charlene for the inspoiration of Groundswell, Open Leadership and for sharing these thoughts. You can follow Charlene on twitter here, subscribe to here blog here, and order Open Leadership here.

Do you think your CEO can and will embrace leadership? If not, why?


READ MORE FROM SIMON MAINWARING!

18 responses to “Charlene Li on Social technology and Open Leadership: Part 2”

  1. Gautam Ghosh says:

    I think Charlene is one of the rare people who really gets it – and its refreshing how the focus is not so much on the tools themselves but the behaviour that will enable sucess.

    Great questions too, Simon !

  2. Thanks, Gautam. Charlene is the best. Glad it was useful. Simon

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    Using social media to build your brand

    Social media allows you and your community to work together to help build
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    _Top five Don’ts for Facebook:_
    1. Don’t participate if you do not intend to invest time and energy into
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    2. Don’t participate if you are not willing or capable of moderating the
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    _Top 5 Dos for Facebook_
    1. Do bring consistent creativity to your Facebook ‘Like’ page to inspire
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    _Top 5 Don’ts for Twitter_
    1. Don’t buy followers. It’s a waste of time and money.
    2. Don’t spam your audience with constant messages about yourself.
    3. Don’t forget to bring some humor and wit to your communications so that
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    _Top 5 Do’s for Twitter_
    1. Do engage with a follower when they reach out to you with a question or
    information.
    2. Do post between eight and ten times a day and spend the rest of your time
    on engagement.
    3. Do share photos, video links and text messages to inspire interest.
    4. Do stay consistently engaged to avoid community attrition.
    5. Do monitor your tone carefully, because it only takes 140 characters to
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    Overarching all these pointers is a necessity for your brand to be clearly
    defined, to know its core values, and to demonstrate those consistently.
    Social media tools are not an end in themselves, but rather another way to
    connect with people emotionally to generate word of mouth advertising. If
    your brand is clearly defined and your core values consistently on display,
    your community will reward your engagement by promoting your brand for you.

    Thanks for being a part of the We First community and I hope you enjoyed the
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    A struggling economy, a world in crisis and new social technology has left
    brands scrambling for profits and consumers desperate for change. What if we
    could achieve both? What if brands and consumers could partner using social
    media to build communities, profits and a better world? That’s the promise
    of a We First world.
    Simon Mainwaring is an author, blogger, speaker and founder and CEO of We
    First, a social branding consultancy. A former Nike creative at Wieden &
    Kennedy, Portland, and worldwide creative director for Motorola at Ogilvy,
    he is a member of the GMI Digital Advisory Board, the Advisory Board of the
    Center for Public Diplomacy at the Annenberg School, AdAge’s Power150 and is
    an Expert Blogger for _Fast Company_.

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    What is We First?

    We First is a way of looking at the world. It asserts that we now live in an
    intimately connected, mutually dependent, global community. It recognizes
    that selfish Me First thinking hurts business, people we care about,
    millions of strangers and the planet. It embraces the seismic impact of
    digital and social technology that is transforming our professional and
    personal lives. It accepts the challenge of millions of consumers who want
    brands to be a force for change in return for their loyalty, goodwill and
    purchases. It believes that this unprecedented collision of global needs and
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    and newly empowered consumers has the potential to transform our world.

    Ten Core ‘We First’ Beliefs
    1. An inter-dependent, global community requires an expanded definition of
    self-interest.
    2. The future of profit is purpose.
    3. Technology is teaching us to be human again.
    4. Consumers want a better world, not just better widgets.
    5. Brands must become architects of community.
    6. Brands must become day traders in social emotion.
    7. The evolution of revolution is contribution.
    8. We cannot separate living and giving if we hope to build a better world.
    9. Life’s necessities must generate the necessities for life.
    10. Prosperity is not the wealth of a few but the well-being of many.

    TEDxSF: Watch Simon Mainwaring TEDx talk from this weekend

    In his talk, ‘From Me First to We First Living’, Simon explores how we
    change the way we think and behave using social media to build better
    businesses and a better world.
    http://tedxsf.org/2011/04/events-page-simon-mainwaring/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    Recent Articles in Mashable and AdAge

    The 7-Stage Evolution of a Socially Responsible Consumer
    http://mashable.com/2011/04/22/csr-company-stages/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    How Digital Tech Can Help You Become a More Socially Responsible Consumer
    http://mashable.com/2011/05/20/socially-responsible-consumer/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    From ‘Me First’ to ‘We First’: Five Tips for Social-Media Marketing
    http://adage.com/article/cmo-strategy/tips-social-media-marketing/227857?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    /

    A struggling economy, a world in crisis and new social technology has left
    brands scrambling for profits and consumers desperate for change. What if we
    could achieve both? What if brands and consumers could partner using social
    media to build communities, profits and a better world? That’s the promise
    of a We First world.
    Simon Mainwaring is an author, blogger, speaker and founder and CEO of We
    First, a social branding consultancy. A former Nike creative at Wieden &
    Kennedy, Portland, and worldwide creative director for Motorola at Ogilvy,
    he is a member of the GMI Digital Advisory Board, the Advisory Board of the
    Center for Public Diplomacy at the Annenberg School, AdAge’s Power150 and is
    an Expert Blogger for Fast Company.

    Did someone forward this to you?
    [12]Subscribe here.
    Links:
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    Don’t want to receive these emails anymore? Bummer, but you can
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    [14]Become a fan on Facebook | [15]Follow We First on Twitter | [16]Connect
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    email
    Copyright © 2011 We First
    Links:
    13. http://wefirstbranding.us2.list-manage.com/unsubscribe?u=c2c11b3d1aa1cbebf73b8730a&id=2070b1166e&e=d407dbe39e&c=952bfa7746
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    16. http://www.linkedin.com/groups/We-First-3717514?mostPopular=&gid=3717514&utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
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    We First is here!

    Well, today is the day! After almost four years of work, my first book ‘We
    First’ is now available. I am so excited to share this with you and invite
    you to order a copy for yourself and your colleagues of friends. The book
    offers you enormous value in the following areas:

    How does a business use social media to build its profits and brand
    community.

    How do regular people use what they buy and social media to have a positive
    impact on our world.

    How does the business work with its customers to great a new pillar of
    social change that can build a better world.

    My hope is that We First will enrich your business and personal life. Our
    world desperately needs new ideas that can improve the lives of others and
    ourselves. Thank you so much for your support and for sharing the message.

    Watch the brand new We First Launch Film: ‘We-defining Me’
    http://www.vimeo.com/24580586?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    A ‘We First Special’ Offer

    Visit http://wefirstbook.com?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email now and order your copy! You’ll instantly
    receive:

    A free We First white paper on the ‘7 Keys to Brand Positioning in the
    Future.’

    A free podcast on ‘The Future of Ad Agencies.’

    A free podcast on ‘The 7 Stages to Becoming a Tech-savvy & Socially
    Responsible Consumer.’

    Plus 10% of the book price will be donated to ‘Girl Up, a campaign of the
    United Nations Foundation.’

    Also, when you enter your email address at http://wefirstbook.com, you’ll
    get instant access to ten free videos about how to use social media to build
    your community, profits and positive impact.

    Independent Reviews of ‘We First’:
    [5]http://www.kirkusreviews.com/book-reviews/non-fiction/simon-mainwaring/we?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    -first/#review
    Links:
    5. http://www.kirkusreviews.com/book-reviews/non-fiction/simon-mainwaring/we-first/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email#review

    -Kirkus Reviews
    http://www.publishersweekly.com/978-0-230-11026-7?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    -Publisher’s Weekly
    http://www.inc.com/magazine/201106/book-review-we-first.html?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    -Inc Magazine

    What is We First?

    We First is a way of looking at the world. It asserts that we now live in an
    intimately connected, mutually dependent, global community. It recognizes
    that selfish Me First thinking hurts business, people we care about,
    millions of strangers and the planet. It embraces the seismic impact of
    digital and social technology that is transforming our professional and
    personal lives. It accepts the challenge of millions of consumers who want
    brands to be a force for change in return for their loyalty, goodwill and
    purchases. It believes that this unprecedented collision of global needs and
    personal wants, of human emotion and social technology, of powerful brands
    and newly empowered consumers has the potential to transform our world.

    Ten Core ‘We First’ Beliefs
    1. An inter-dependent, global community requires an expanded definition of
    self-interest.
    2. The future of profit is purpose.
    3. Technology is teaching us to be human again.
    4. Consumers want a better world, not just better widgets.
    5. Brands must become architects of community.
    6. Brands must become day traders in social emotion.
    7. The evolution of revolution is contribution.
    8. We cannot separate living and giving if we hope to build a better world.
    9. Life’s necessities must generate the necessities for life.
    10. Prosperity is not the wealth of a few but the well-being of many.

    TEDxSF: Watch Simon Mainwaring TEDx talk from this weekend

    In his talk, ‘From Me First to We First Living’, Simon explores how we
    change the way we think and behave using social media to build better
    businesses and a better world.
    http://tedxsf.org/2011/04/events-page-simon-mainwaring/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    Recent Articles in Mashable and AdAge

    The 7-Stage Evolution of a Socially Responsible Consumer
    http://mashable.com/2011/04/22/csr-company-stages/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    How Digital Tech Can Help You Become a More Socially Responsible Consumer
    http://mashable.com/2011/05/20/socially-responsible-consumer/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    From ‘Me First’ to ‘We First’: Five Tips for Social-Media Marketing
    http://adage.com/article/cmo-strategy/tips-social-media-marketing/227857?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    /

    A struggling economy, a world in crisis and new social technology has left
    brands scrambling for profits and consumers desperate for change. What if we
    could achieve both? What if brands and consumers could partner using social
    media to build communities, profits and a better world? That’s the promise
    of a We First world.
    Simon Mainwaring is an author, blogger, speaker and founder and CEO of We
    First, a social branding consultancy. A former Nike creative at Wieden &
    Kennedy, Portland, and worldwide creative director for Motorola at Ogilvy,
    he is a member of the GMI Digital Advisory Board, the Advisory Board of the
    Center for Public Diplomacy at the Annenberg School, AdAge’s Power150 and is
    an Expert Blogger for Fast Company.

    Did someone forward this to you?
    [12]Subscribe here.
    Links:
    12. http://wefirstbranding.us2.list-manage.com/subscribe?u=c2c11b3d1aa1cbebf73b8730a&id=2070b1166e

    Don’t want to receive these emails anymore? Bummer, but you can
    [13]unsubscribe instantly.
    [14]Become a fan on Facebook | [15]Follow We First on Twitter | [16]Connect
    with We First on Linked In
    [17]Subscribe | [18]Unsubscribe | [19]Privacy Policy | [20]Forward this
    email
    Copyright © 2011 We First
    Links:
    13. http://wefirstbranding.us2.list-manage.com/unsubscribe?u=c2c11b3d1aa1cbebf73b8730a&id=2070b1166e&e=d407dbe39e&c=952bfa7746
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    15. http://twitter.com/simonmainwaring?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    16. http://www.linkedin.com/groups/We-First-3717514?mostPopular=&gid=3717514&utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
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    19. http://wefirstbranding.com/privacy-policy?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    20. http://us2.forward-to-friend.com/forward?u=c2c11b3d1aa1cbebf73b8730a&id=952bfa7746&e=d407dbe39e

  10. Having trouble viewing this email? Try it [1]in your browser.
    Links:
    1. http://us2.campaign-archive2.com/?u=c2c11b3d1aa1cbebf73b8730a&id=952bfa7746&e=d407dbe39e

    We First is here!

    Well, today is the day! After almost four years of work, my first book ‘We
    First’ is now available. I am so excited to share this with you and invite
    you to order a copy for yourself and your colleagues of friends. The book
    offers you enormous value in the following areas:

    How does a business use social media to build its profits and brand
    community.

    How do regular people use what they buy and social media to have a positive
    impact on our world.

    How does the business work with its customers to great a new pillar of
    social change that can build a better world.

    My hope is that We First will enrich your business and personal life. Our
    world desperately needs new ideas that can improve the lives of others and
    ourselves. Thank you so much for your support and for sharing the message.

    Watch the brand new We First Launch Film: ‘We-defining Me’
    http://www.vimeo.com/24580586?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    A ‘We First Special’ Offer

    Visit http://wefirstbook.com?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email now and order your copy! You’ll instantly
    receive:

    A free We First white paper on the ‘7 Keys to Brand Positioning in the
    Future.’

    A free podcast on ‘The Future of Ad Agencies.’

    A free podcast on ‘The 7 Stages to Becoming a Tech-savvy & Socially
    Responsible Consumer.’

    Plus 10% of the book price will be donated to ‘Girl Up, a campaign of the
    United Nations Foundation.’

    Also, when you enter your email address at http://wefirstbook.com, you’ll
    get instant access to ten free videos about how to use social media to build
    your community, profits and positive impact.

    Independent Reviews of ‘We First’:
    [5]http://www.kirkusreviews.com/book-reviews/non-fiction/simon-mainwaring/we?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    -first/#review
    Links:
    5. http://www.kirkusreviews.com/book-reviews/non-fiction/simon-mainwaring/we-first/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email#review

    -Kirkus Reviews
    http://www.publishersweekly.com/978-0-230-11026-7?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    -Publisher’s Weekly
    http://www.inc.com/magazine/201106/book-review-we-first.html?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    -Inc Magazine

    What is We First?

    We First is a way of looking at the world. It asserts that we now live in an
    intimately connected, mutually dependent, global community. It recognizes
    that selfish Me First thinking hurts business, people we care about,
    millions of strangers and the planet. It embraces the seismic impact of
    digital and social technology that is transforming our professional and
    personal lives. It accepts the challenge of millions of consumers who want
    brands to be a force for change in return for their loyalty, goodwill and
    purchases. It believes that this unprecedented collision of global needs and
    personal wants, of human emotion and social technology, of powerful brands
    and newly empowered consumers has the potential to transform our world.

    Ten Core ‘We First’ Beliefs
    1. An inter-dependent, global community requires an expanded definition of
    self-interest.
    2. The future of profit is purpose.
    3. Technology is teaching us to be human again.
    4. Consumers want a better world, not just better widgets.
    5. Brands must become architects of community.
    6. Brands must become day traders in social emotion.
    7. The evolution of revolution is contribution.
    8. We cannot separate living and giving if we hope to build a better world.
    9. Life’s necessities must generate the necessities for life.
    10. Prosperity is not the wealth of a few but the well-being of many.

    TEDxSF: Watch Simon Mainwaring TEDx talk from this weekend

    In his talk, ‘From Me First to We First Living’, Simon explores how we
    change the way we think and behave using social media to build better
    businesses and a better world.
    http://tedxsf.org/2011/04/events-page-simon-mainwaring/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    Recent Articles in Mashable and AdAge

    The 7-Stage Evolution of a Socially Responsible Consumer
    http://mashable.com/2011/04/22/csr-company-stages/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    How Digital Tech Can Help You Become a More Socially Responsible Consumer
    http://mashable.com/2011/05/20/socially-responsible-consumer/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    From ‘Me First’ to ‘We First’: Five Tips for Social-Media Marketing
    http://adage.com/article/cmo-strategy/tips-social-media-marketing/227857?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    /

    A struggling economy, a world in crisis and new social technology has left
    brands scrambling for profits and consumers desperate for change. What if we
    could achieve both? What if brands and consumers could partner using social
    media to build communities, profits and a better world? That’s the promise
    of a We First world.
    Simon Mainwaring is an author, blogger, speaker and founder and CEO of We
    First, a social branding consultancy. A former Nike creative at Wieden &
    Kennedy, Portland, and worldwide creative director for Motorola at Ogilvy,
    he is a member of the GMI Digital Advisory Board, the Advisory Board of the
    Center for Public Diplomacy at the Annenberg School, AdAge’s Power150 and is
    an Expert Blogger for Fast Company.

    Did someone forward this to you?
    [12]Subscribe here.
    Links:
    12. http://wefirstbranding.us2.list-manage.com/subscribe?u=c2c11b3d1aa1cbebf73b8730a&id=2070b1166e

    Don’t want to receive these emails anymore? Bummer, but you can
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    [14]Become a fan on Facebook | [15]Follow We First on Twitter | [16]Connect
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    email
    Copyright © 2011 We First
    Links:
    13. http://wefirstbranding.us2.list-manage.com/unsubscribe?u=c2c11b3d1aa1cbebf73b8730a&id=2070b1166e&e=d407dbe39e&c=952bfa7746
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    16. http://www.linkedin.com/groups/We-First-3717514?mostPopular=&gid=3717514&utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
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    We First is here!

    Well, today is the day! After almost four years of work, my first book ‘We
    First’ is now available. I am so excited to share this with you and invite
    you to order a copy for yourself and your colleagues of friends. The book
    offers you enormous value in the following areas:

    How does a business use social media to build its profits and brand
    community.

    How do regular people use what they buy and social media to have a positive
    impact on our world.

    How does the business work with its customers to great a new pillar of
    social change that can build a better world.

    My hope is that We First will enrich your business and personal life. Our
    world desperately needs new ideas that can improve the lives of others and
    ourselves. Thank you so much for your support and for sharing the message.

    Watch the brand new We First Launch Film: ‘We-defining Me’
    http://www.vimeo.com/24580586?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    A ‘We First Special’ Offer

    Visit http://wefirstbook.com?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email now and order your copy! You’ll instantly
    receive:

    A free We First white paper on the ‘7 Keys to Brand Positioning in the
    Future.’

    A free podcast on ‘The Future of Ad Agencies.’

    A free podcast on ‘The 7 Stages to Becoming a Tech-savvy & Socially
    Responsible Consumer.’

    Plus 10% of the book price will be donated to ‘Girl Up, a campaign of the
    United Nations Foundation.’

    Also, when you enter your email address at http://wefirstbook.com, you’ll
    get instant access to ten free videos about how to use social media to build
    your community, profits and positive impact.

    Independent Reviews of ‘We First’:
    [5]http://www.kirkusreviews.com/book-reviews/non-fiction/simon-mainwaring/we?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    -first/#review
    Links:
    5. http://www.kirkusreviews.com/book-reviews/non-fiction/simon-mainwaring/we-first/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email#review

    -Kirkus Reviews
    http://www.publishersweekly.com/978-0-230-11026-7?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    -Publisher’s Weekly
    http://www.inc.com/magazine/201106/book-review-we-first.html?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    -Inc Magazine

    What is We First?

    We First is a way of looking at the world. It asserts that we now live in an
    intimately connected, mutually dependent, global community. It recognizes
    that selfish Me First thinking hurts business, people we care about,
    millions of strangers and the planet. It embraces the seismic impact of
    digital and social technology that is transforming our professional and
    personal lives. It accepts the challenge of millions of consumers who want
    brands to be a force for change in return for their loyalty, goodwill and
    purchases. It believes that this unprecedented collision of global needs and
    personal wants, of human emotion and social technology, of powerful brands
    and newly empowered consumers has the potential to transform our world.

    Ten Core ‘We First’ Beliefs
    1. An inter-dependent, global community requires an expanded definition of
    self-interest.
    2. The future of profit is purpose.
    3. Technology is teaching us to be human again.
    4. Consumers want a better world, not just better widgets.
    5. Brands must become architects of community.
    6. Brands must become day traders in social emotion.
    7. The evolution of revolution is contribution.
    8. We cannot separate living and giving if we hope to build a better world.
    9. Life’s necessities must generate the necessities for life.
    10. Prosperity is not the wealth of a few but the well-being of many.

    TEDxSF: Watch Simon Mainwaring TEDx talk from this weekend

    In his talk, ‘From Me First to We First Living’, Simon explores how we
    change the way we think and behave using social media to build better
    businesses and a better world.
    http://tedxsf.org/2011/04/events-page-simon-mainwaring/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    Recent Articles in Mashable and AdAge

    The 7-Stage Evolution of a Socially Responsible Consumer
    http://mashable.com/2011/04/22/csr-company-stages/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    How Digital Tech Can Help You Become a More Socially Responsible Consumer
    http://mashable.com/2011/05/20/socially-responsible-consumer/?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email

    From ‘Me First’ to ‘We First’: Five Tips for Social-Media Marketing
    http://adage.com/article/cmo-strategy/tips-social-media-marketing/227857?utm_source=We+First+Newsletter&utm_campaign=952bfa7746-We_First_Newsletter_June_08_20116_8_2011&utm_medium=email
    /

    A struggling economy, a world in crisis and new social technology has left
    brands scrambling for profits and consumers desperate for change. What if we
    could achieve both? What if brands and consumers could partner using social
    media to build communities, profits and a better world? That’s the promise
    of a We First world.
    Simon Mainwaring is an author, blogger, speaker and founder and CEO of We
    First, a social branding consultancy. A former Nike creative at Wieden &
    Kennedy, Portland, and worldwide creative director for Motorola at Ogilvy,
    he is a member of the GMI Digital Advisory Board, the Advisory Board of the
    Center for Public Diplomacy at the Annenberg School, AdAge’s Power150 and is
    an Expert Blogger for Fast Company.

    Did someone forward this to you?
    [12]Subscribe here.
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  12. Hi everyone!

    It’s the last day of the launch week for We First, and we really need your support today, because with a little help, we’re hoping to reach the bestseller lists next week. So, if you haven’t already, please order your copy of We First today by clicking this Amazon link: http://amzn.to/mMKMK8.

    If you have ordered a copy, THANKS! We’d love for you to please share this link with your friends and communities.

    There are many benefits to buying this book today:
    1. If you’re part of a company, you will learn how to use social technology to drive profits.
    2. If you’re a concerned consumer, you will learn how to use social media to have a positive impact.
    3. And, everyone will learn how to use social media to build a world we want to live in.

    Order today, and you will receive 3 additional FREE GIFTS on the future of branding, advertising and socially responsible shopping.

    We can’t thank you enough for your support, it means a lot.

    ==============================================
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  13. Hi Everyone!

    I can’t believe this is the last day of the launch week for We First. I started working on the book 4 years ago, and I’ve been really encouraged by the response of companies about the greater role they can now play in scaling positive change. I wanted to ask your help one last time on this last day of the launch week of the book. 

    My hope is to make this conversation one of the most important issues for business today. That’s why I would so appreciate if you order a copy or even better yet copies of We First today. This way, the sales can contribute to the best seller lists that will then keep this conversation top of mind with an even broader audience. 

    So, thanks for your support this week, thanks for your patience on all of our emails and thanks for helping us over this final hurdle by ordering your copy today. Here’s the link: http://amzn.to/mMKMK8.  And remember, 10% of all proceeds from the purchases of We First will be donated to ‘Girl up,’ a campaign of the United Nations Foundation.

    We so appreciate your support, it means a lot. 

    – Simon Mainwaring

    ==============================================
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    We First Hits the Bestseller Lists

    I wanted to thank everyone for their support in the launch of We First. We
    are so excited that the message is resonating and that it is contributing to
    the conversation that is changing the role of brands and the private sector.
    Here’s how We First fared on the bestseller lists:

    #4 on the New York Times Advice/How To bestseller list

    #5 on the New York Time Hardcover Business bestseller list

    #2 on the Wall Street Journal Business bestseller list

    #4 on the USA Today bestseller list
    …as well as being a #1 bestseller on Amazon and Barnes and Noble.

    Finally, last week, Amazon named We First as one of the Top Ten Business
    Books of 2011 so far.

    This would not have been possible without all your support and from everyone
    here at We First, a huge thank you.

    _We First on Non-profits:_ One of the themes that We First explores is how
    non-profits can become more effective marketers to help further the
    important work they do. Here are a few thoughts on some of the challenges
    that non-profits face.

    Understandably, social media has been hailed by many non-profits as a
    critical tool to help them fund-raise and do their valuable work more
    effectively. Success stories like fund-raising for victims of the Haiti
    earthquake and Japanese tsunami victims are proof of the ease with which
    non-profits can now make people aware of a crisis and allow them to
    contribute to the urgent needs of others. But there can also be a downside,
    one that non-profits must be aware of if they hope to leverage social media
    to their advantage.

    The ability of a non-profit to use social media to build a dialogue with its
    community forces it to define itself in ways that often weren’t necessary
    before. The fact that non-profits can now market to consumers in ways
    normally reserved for for-profit brands means that they must become more
    effective marketers. These new expectations include the following:

    _1. SELF DEFINITION:_ All non-profits do incredibly meaningful work but to
    be most effective as marketers they need to define themselves within the
    cause category that they work in. There needs to be a unique point of view
    on the cause itself so that one non-profit can distinguish itself from
    others working in the same cause category.

    _2. ENGAGEMENT:_ One of the great challenges for non-profits is the constant
    need to fund-raise. Yet with staffing and resources spread often spread so
    thin, it’s difficult to have enough employees to engage with your community
    on an real-time basis as well as do the meaningful work that’s required in
    the field. Yet this is necessary if a non-profit hopes to sustain an active
    and engaged online community.

    _3. REPOSITIONING:_ Non-profits benefit greatly from partnerships with
    for-profit companies, but for that to happen non-profits must to be able to
    make their case as to the value of the partnership to the for-profit brand.
    Too often, non-profits pitch themselves on the basis of the cause that they
    are supporting alone. But as with any pitch situation, the offering must be
    framed in terms of the needs of your potential client – in this case the
    for-profit brand.

    _4. CREATIVITY:_ Donor fatigue is an enormous challenge for non-profits at
    any time, especially after a series of natural disasters as we just saw with
    Haiti, Pakistan, and Japan. While social media gives non-profits the ability
    to engage with their community more easily, they must become more creative
    in their strategies and messaging to sustain their interest and support
    through a series of natural disasters.

    _5. TECHNOLOGY:_ It’s hard enough for a for-profit company to keep pace with
    the marketplace with all the resources that it possesses. It’s even more
    difficult for a non-profit with its limited resources. Yet the non-profit
    world must become increasingly tech-savvy so that they know how their
    donor-base is relating with each other and what tools are most appropriate
    to help them reach their goals.

    The challenges that social media presents to non-profits are as daunting as
    they are for for-profit companies. The ability to connect with people so
    easily brings with it the expectation of constant engagement and sustained
    results. As such, it’s critical for non-profits to add to their skill sets
    and become effective storytellers fascinated with emerging technologies. We
    First was written to help non-profits do this by laying out a step-by-step
    action plan for how brands use social media to build their communities,
    drive their fund-raising, and help build a better world.

    _Featured reviews of We First:_
    [2]Social Media Drives Social Change and the We First Community
    Links:
    2.

    By Melissa Rowley
    [3]Book: We First: How Brands & Consumers Use Social Media To Build A Better
    World
    Links:
    3. http://www.publishersweekly.com/978-0-230-11026-7?utm_source=We+First+Newsletter&utm_campaign=d32cacc983-We_First_Newsletter_July_15_20117_15_2011&utm_medium=email

    By Beth Kanter

    _Featured guest posts:_
    [4]Four reasons we must re-engineer market capitalism [5]10 actions
    consumers can take to reinvent capitalism
    Links:
    4.
    5. http://www.publishersweekly.com/978-0-230-11026-7?utm_source=We+First+Newsletter&utm_campaign=d32cacc983-We_First_Newsletter_July_15_20117_15_2011&utm_medium=email

    A struggling economy, a world in crisis and new social technology has left
    brands scrambling for profits and consumers desperate for change. What if we
    could achieve both? What if brands and consumers could partner using social
    media to build communities, profits and a better world? That’s the promise
    of a We First world.
    [6]Twitter4 [7]facebook [8]Linked in [9]YOU TUBE
    Simon Mainwaring is an author, blogger, speaker and founder and CEO of We
    First, a social branding consultancy. A former Nike creative at Wieden &
    Kennedy, Portland, and worldwide creative director for Motorola at Ogilvy,
    he is a member of the GMI Digital Advisory Board, the Advisory Board of the
    Center for Public Diplomacy at the Annenberg School, AdAge’s Power150 and is
    an Expert Blogger for _Fast Company_.
    Links:
    6. http://twitter.com/simonmainwaring?utm_source=We+First+Newsletter&utm_campaign=d32cacc983-We_First_Newsletter_July_15_20117_15_2011&utm_medium=email
    7. http://www.facebook.com/wefirst?utm_source=We+First+Newsletter&utm_campaign=d32cacc983-We_First_Newsletter_July_15_20117_15_2011&utm_medium=email
    8. http://www.linkedin.com/groups/We-First-3717514?mostPopular=&gid=3717514&utm_source=We+First+Newsletter&utm_campaign=d32cacc983-We_First_Newsletter_July_15_20117_15_2011&utm_medium=email
    9. http://www.youtube.com/WeFirstTV?utm_source=We+First+Newsletter&utm_campaign=d32cacc983-We_First_Newsletter_July_15_20117_15_2011&utm_medium=email

    Did someone forward this to you?
    [10]Subscribe here.
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    Don’t want to receive these emails anymore? Bummer, but you can
    [11]unsubscribe instantly.
    [12]Become a fan on Facebook | [13]Follow We First on Twitter | [14]Connect
    with We First on Linked In
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    email
    Copyright © 2011 We First
    Links:
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    We First Hits the Bestseller Lists

    I wanted to thank everyone for their support in the launch of We First. We are so excited that the message is resonating and that it is contributing to the conversation that is changing the role of brands and the private sector. Here’s how We First fared on the bestseller lists:

    #4 on the New York Times Advice/How To bestseller list

    #5 on the New York Time Hardcover Business bestseller list

    #2 on the Wall Street Journal Business bestseller list

    #4 on the USA Today bestseller list
    …as well as being a #1 bestseller on Amazon and Barnes and Noble.

    Finally, last week, Amazon named We First as one of the Top Ten Business Books of 2011 so far.

    This would not have been possible without all your support and from everyone
    here at We First, a huge thank you.

    _We First on Non-profits:_ One of the themes that We First explores is how
    non-profits can become more effective marketers to help further the
    important work they do. Here are a few thoughts on some of the challenges
    that non-profits face.

    Understandably, social media has been hailed by many non-profits as a
    critical tool to help them fund-raise and do their valuable work more
    effectively. Success stories like fund-raising for victims of the Haiti
    earthquake and Japanese tsunami victims are proof of the ease with which
    non-profits can now make people aware of a crisis and allow them to
    contribute to the urgent needs of others. But there can also be a downside,
    one that non-profits must be aware of if they hope to leverage social media
    to their advantage.

    The ability of a non-profit to use social media to build a dialogue with its
    community forces it to define itself in ways that often weren’t necessary
    before. The fact that non-profits can now market to consumers in ways
    normally reserved for for-profit brands means that they must become more
    effective marketers. These new expectations include the following:

    _1. SELF DEFINITION:_ All non-profits do incredibly meaningful work but to
    be most effective as marketers they need to define themselves within the
    cause category that they work in. There needs to be a unique point of view
    on the cause itself so that one non-profit can distinguish itself from
    others working in the same cause category.

    _2. ENGAGEMENT:_ One of the great challenges for non-profits is the constant
    need to fund-raise. Yet with staffing and resources spread often spread so
    thin, it’s difficult to have enough employees to engage with your community
    on an real-time basis as well as do the meaningful work that’s required in
    the field. Yet this is necessary if a non-profit hopes to sustain an active
    and engaged online community.

    _3. REPOSITIONING:_ Non-profits benefit greatly from partnerships with
    for-profit companies, but for that to happen non-profits must to be able to
    make their case as to the value of the partnership to the for-profit brand.
    Too often, non-profits pitch themselves on the basis of the cause that they
    are supporting alone. But as with any pitch situation, the offering must be
    framed in terms of the needs of your potential client – in this case the
    for-profit brand.

    _4. CREATIVITY:_ Donor fatigue is an enormous challenge for non-profits at
    any time, especially after a series of natural disasters as we just saw with
    Haiti, Pakistan, and Japan. While social media gives non-profits the ability
    to engage with their community more easily, they must become more creative
    in their strategies and messaging to sustain their interest and support
    through a series of natural disasters.

    _5. TECHNOLOGY:_ It’s hard enough for a for-profit company to keep pace with
    the marketplace with all the resources that it possesses. It’s even more
    difficult for a non-profit with its limited resources. Yet the non-profit
    world must become increasingly tech-savvy so that they know how their
    donor-base is relating with each other and what tools are most appropriate
    to help them reach their goals.

    The challenges that social media presents to non-profits are as daunting as
    they are for for-profit companies. The ability to connect with people so
    easily brings with it the expectation of constant engagement and sustained
    results. As such, it’s critical for non-profits to add to their skill sets
    and become effective storytellers fascinated with emerging technologies. We
    First was written to help non-profits do this by laying out a step-by-step
    action plan for how brands use social media to build their communities,
    drive their fund-raising, and help build a better world.

    _Featured reviews of We First:_
    [2]Social Media Drives Social Change and the We First Community
    Links:
    2.

    By Melissa Rowley
    [3]Book: We First: How Brands & Consumers Use Social Media To Build A Better
    World
    Links:
    3. http://www.publishersweekly.com/978-0-230-11026-7?utm_source=We+First+Newsletter&utm_campaign=dda31996e4-We_First_Newsletter_August_15_20117_15_2011&utm_medium=email

    By Beth Kanter

    _Featured guest posts:_
    [4]Four reasons we must re-engineer market capitalism [5]10 actions
    consumers can take to reinvent capitalism
    Links:
    4.
    5. http://www.publishersweekly.com/978-0-230-11026-7?utm_source=We+First+Newsletter&utm_campaign=dda31996e4-We_First_Newsletter_August_15_20117_15_2011&utm_medium=email

    A struggling economy, a world in crisis and new social technology has left
    brands scrambling for profits and consumers desperate for change. What if we
    could achieve both? What if brands and consumers could partner using social
    media to build communities, profits and a better world? That’s the promise
    of a We First world.
    [6]Twitter4 [7]facebook [8]Linked in [9]YOU TUBE
    Simon Mainwaring is an author, blogger, speaker and founder and CEO of We
    First, a social branding consultancy. A former Nike creative at Wieden &
    Kennedy, Portland, and worldwide creative director for Motorola at Ogilvy,
    he is a member of the GMI Digital Advisory Board, the Advisory Board of the
    Center for Public Diplomacy at the Annenberg School, AdAge’s Power150 and is
    an Expert Blogger for _Fast Company_.
    Links:
    6. http://twitter.com/simonmainwaring?utm_source=We+First+Newsletter&utm_campaign=dda31996e4-We_First_Newsletter_August_15_20117_15_2011&utm_medium=email
    7. http://www.facebook.com/wefirst?utm_source=We+First+Newsletter&utm_campaign=dda31996e4-We_First_Newsletter_August_15_20117_15_2011&utm_medium=email
    8. http://www.linkedin.com/groups/We-First-3717514?mostPopular=&gid=3717514&utm_source=We+First+Newsletter&utm_campaign=dda31996e4-We_First_Newsletter_August_15_20117_15_2011&utm_medium=email
    9. http://www.youtube.com/WeFirstTV?utm_source=We+First+Newsletter&utm_campaign=dda31996e4-We_First_Newsletter_August_15_20117_15_2011&utm_medium=email

    Did someone forward this to you?
    [10]Subscribe here.
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    Don’t want to receive these emails anymore? Bummer, but you can
    [11]unsubscribe instantly.
    [12]Become a fan on Facebook | [13]Follow We First on Twitter | [14]Connect
    with We First on Linked In
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    email
    Copyright © 2011 We First
    Links:
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    14. http://www.linkedin.com/groups/We-First-3717514?mostPopular=&gid=3717514&utm_source=We+First+Newsletter&utm_campaign=dda31996e4-We_First_Newsletter_August_15_20117_15_2011&utm_medium=email
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    Hi,

    The following person invited you to be their friend on Facebook:

    Simon Mainwaring (Invite sent: May 11, 2011)

    Facebook is a great place to keep in touch with friends, post photos, videos and create events. But first you need to join! Sign up today to create a profile and connect with the people you know.
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  17. =======================================
    To sign up for Facebook, follow the link below: http://www.facebook.com/r.php?re=8269c41af74947f08a60c1e5670b7035&mid=51378d5G5af3a13ac2cfG0G46 =======================================

    Hi,

    The following person invited you to be their friend on Facebook:

    Simon Mainwaring (Invite sent: May 11, 2011)

    Facebook is a great place to keep in touch with friends, post photos, videos and create events. But first you need to join! Sign up today to create a profile and connect with the people you know.
    Thanks,
    The Facebook Team

    To sign up for Facebook, follow the link below: http://www.facebook.com/r.php?re=8269c41af74947f08a60c1e5670b7035&mid=51378d5G5af3a13ac2cfG0G46
    =======================================
    The message was sent to If you don’t want to receive these emails from Facebook in the future, please follow the link below to unsubscribe. http://www.facebook.com/o.php?k=bbd3fa&u=100002428535503&mid=51378d5G5af3a13ac2cfG0G46 Facebook, Inc. P.O. Box 10005, Palo Alto, CA 94303

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Simon Mainwaring

Reading Time: 1 minutesSimon Mainwaring is the founder of We First, a leading brand consultancy that provides purpose-driven strategy, content, and training that empowers companies to lead business, shape culture, and better our world.

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