Yesterday, I had the pleasure of speaking in New Orleans at the First Data conference. It was a fantastic event and the other speaker was Biz Stone, the co-founder of Twitter, who said something that struck me deeply. He put a sentence up on screen, which said, “Change is not the triumph of technology, but the triumph of humanity.” I completely agree, and while I have talked and written a lot about this through the We First lens, when it comes from someone like Biz who has shaped the social media world, it is that much more persuasive.
Too often, companies make the mistake of seeing social media as an end in itself, when in fact it is really just another channel through which to emotionally connect with your customer. As Biz explained, the Arab Spring revolutions and the Occupy Wall Street movement are driven by human nature and emotion, and the technology simply provides the connective tissue to give people with shared values a voice. The same is true of your company and brand, and the benefits can be enormous.
When you frame the role of social media in terms of humanity and the emotional connections that unite us, you can have a profound impact on your customers, employees and the world at large. With your customers, you can bring your corporate purpose to life in a way that makes your brand more meaningful to them, inspiring loyalty, goodwill and ultimately profits. You’ll also motivate them to become partners in telling the brand story, co-creating the products and services that will drive your bottom line success.
With employees there are just as many benefits when the role of social media is framed in terms of humanity rather than technology. When you bring your purpose to life inside a company, you’ll connect with your employees on an emotional level. This will give you the ability to attract top talent, to maximize employee retention and productivity, and to inspire your employees to use their own social media channels to be ambassadors for the brand.
Finally, by framing the role of social media in terms of humanity, you can impact the world at large. By taking actions to bring your company’s purpose to life and demonstrating your commitment to your core values by supporting causes such as the environment, education or healthcare, you can not only shape the future of your company, but the future of the world at large.
So this perspective on social media offers both professional and personal benefits. On a professional level, you will be able to build a community of brand ambassadors with your customers and employees and have a positive impact on the society and economy on which your company’s success depends. On a personal level, you will find deep satisfaction that will inform your relationships at home and at work, allowing you to enjoy a better quality of life.
Do you believe most brands do a good job of using social media to celebrate humanity, or do you think they still apply an old mindset that is only concerned with the bottom line?
If brands and ad agencies were already struggling to create seamless, real-time shopping experiences built around customers’ multi-screen lifestyles, their work just got harder. It is one thing to migrate seamlessly between the on and offline world across multiple devices (PC, tablet, smartphone) to never lose touch with your customer, it is another to reconcile the real world with its new virtual equivalent showcased in Yogurtistan.
It’s beta form was just showcased at DEMO Spring 2012 in California and it provides brands and customers with new challenges and opportunities including:
- Creating customizable avatars that can try on clothes, chat with others, and buy both virtual and real goods using real and virtual currencies such as Facebook credits.
- New coupons, incentives and rewards specific to engagement within the virtual worlds.
- The ability for brands to build customized stores within the virtual world itself.
This is a far cry from simply having a presence within a social game like Farmville using virtual goods that represent your brand. This requires companies to have a deep understanding of virtual life engagement and the ability to layer e-commerce on top of it.
We are creating a new experience by mimicking real-life engagement by going from store to store without changing a tab, or entering the web site address of the store. This is one centralized system. I can run into a promotion, a friend, or simply begin to chat with a stranger in the street, all of which is accessible on any browser or even an iPad.
It is yet to be seen whether we see the emergence of a virtual shopping world as comprehensive and compelling as the tactile real world, but its plans are being drawn and built. As such brands would be wise to add virtual worlds to their ‘To Do’ skills sets so they can capitalize on all the worlds that their customers choose to inhabit
Do you think 3D shopping will take off? What advantages does it offer brands?
Having had the privilege of working at Wieden & Kennedy in Portland for several years on Nike, there’s little else that I could offer that has more value than the insights of Dan Wieden himself. We celebrated the 30th anniversary of Founder’s Day last weekend, and over 1500 employees gathered for a fantastic love fest that is, again, a function of Dan and Dave’s inspiring leadership.
To achieve such unparalleled worldwide creative success is extraordinary. To create a corporate culture that inspires such zealous devotion is doubly so. With enormous respect to Dan and Dave, and all those who have shaped their brand, here is a new video of incredible insights from the man himself as part of the 2020 ‘Future of TV’ series. You won’t find a better creative mind, pop culture channeler, and straight talking, all out, great guy. Enjoy.
I recently had the pleasure of being interviewed on Behind the Brand with Bryan Elliott. The show is designed to help brands and entrepreneurs build their businesses. Here we discuss the future of social branding, and below are two great …Read more
The release of this video from Google gives us a glimpse of what life might look like through the lens of Google’s augmented reality glasses. It poses as many questions as it answers but as you watch the video, you …Read more
There’s a powerful transition underway in which companies are now seeking to leverage the same dynamics they’re using to reach customers to engage their employees. Gagen MacDonald and APCO Worldwide have done some great new research in this area and …Read more
Last week I wrote about how important timing is to the success of your brand from a macro and micro point of view. Well, this is thrown into even starker relief when you consider what happens on the web in …Read more
I recently took a tour of Dell’s state-of-the-art Social Listening Center. You’ll see the various tools, filters and tracking that Dell does to stay on top of discussions about their brand and provide superior customer service. They have been leading this …Read more
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