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Simon Mainwaring

We First provides consulting and training to help companies tell the story of their good work in ways that build their business

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Simon Mainwaring

February 8, 2010 by Simon Mainwaring

Ordinarily I wouldn’t write about this sort of thing as it’s so close to home but it’s such a wonderful example of how a brand can use service to its advantage. At Christmas I went home to Australia to visit my family. At LAX, my daughter was wandering through a store while waiting to board […]

Ordinarily I wouldn’t write about this sort of thing as it’s so close to home but it’s such a wonderful example of how a brand can use service to its advantage. At Christmas I went home to Australia to visit my family. At LAX, my daughter was wandering through a store while waiting to board …

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Filed Under: Brands, Values Tagged With: Brands, Customer service, Delta Airlines, service

February 3, 2010 by Simon Mainwaring

Few companies launched on twitter with more bang than ad.ly. As an in-stream advertising platform that enables users to publish content and be paid for it, their arrival attracted a lot of discussion and exponential success. Sean kindly shares what they’re up to now, their new analytics tools for publishers and their plans for the …

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Filed Under: Advertising, Social, Videos Tagged With: Advertising, Online communities

February 1, 2010 by Simon Mainwaring

Steve Jobs didn’t just launch the latest ‘must have’ consumer accessory last week. He unleashed the latest assault on everything we thought we knew as marketers. Faris Yacob responded the iPad launch with a great post about its impact on languaging. Appropriately entitled ‘The Medium Isn’t the Message’, he questioned – to paraphrase him – …

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Filed Under: Brands, Technology Tagged With: Advertising, Brands, Future, iPad, Social media

January 29, 2010 by Simon Mainwaring

Twitterville is the first book in my new giveaway-extravaganza-bonanza-athon. Now I hear giveaways can get problematic so I’ll post some guidelines on my site shortly. But the goal here is just to keep going ideas flowing among us and to say thanks for your support. Here’s how it works. Every two weeks I’ll review a …

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Filed Under: Social Tagged With: Advertising, Marketing, Twitter

January 25, 2010 by Simon Mainwaring

Social media has done more than connect consumers in ways never imagined before. It has done more than challenge brands that traditionally communicate with consumers by dictating behavior in a “push” rather than “pull” strategy. Social media has also redefined the short and long-term roles of advertising agencies. Here’s why. Traditionally brands have broadcast their …

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Filed Under: Advertising, Brands Tagged With: Advertising, Advertising agency, Brands, Social media

January 21, 2010 by Simon Mainwaring

I’ve written often about the need for a brand to define who it is and what its core values are. I wanted to take that further by saying that it is equally critical to define the goals of a brand in terms of purpose for the year. Without doing so a brand is likely to …

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Filed Under: Brands, Values Tagged With: Brand, Business, Consumer behaviour, Marketing

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